BookingCenter's AI Agent already answers guests on the web, by text and on WhatsApp.We'd add the channel guests at small properties still reach for first: the phone.It carries BookingCenter's name and price, and hands off to staff the same way.We build it, run it and support it behind your brand.
Your AI Agent covers web chat, text and WhatsApp. The phone line covers calls. Guests get the same answers from the same property facts, and your team gets the same handoff.
Already live for BookingCenter properties. It answers guests, takes bookings and escalates to the owner. Nothing changes here.
Answers the property's calls in a natural voice, in English or Spanish, from the same property facts, rates and policies.
Complaints, emergencies, payment questions, anything unclear, or "can I speak to someone". During staffed hours the call goes to the desk. After hours, the on-call contact gets an alert and the guest gets a callback. Every call leaves a short summary.
Rings the desk first. The voice line picks up after a few rings, when the line is busy, or after hours. Suits B&Bs and inns where the owner likes to answer.
The voice line answers first and transfers to staff when needed. Suits busy desks and motels.
Every call to an example property, by hour of the day.
Call volumes are our estimate from occupancy, stays and calls per stay, not measured data. The pilot replaces them with real call logs.
“Your AI Agent shouldn't go quiet when the guest picks up the phone.”The idea behind this proposal
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A fictional 12-room inn. This is what a guest of a BookingCenter property would hear.
Answers owners and prospects about BookingCenter from your public pages, and walks your team through this proposal. It shows the voice quality on your own content. It is not part of the offer unless you want it.
“Two nights in the Fireplace Suite next Friday. It's our anniversary.” Listen for the rate, and the special request passed to the team. In the pilot, Maya also texts the booking link.
“Llegamos a las once de la noche. ¿Hay problema?” Listen for the late-arrival policy, answered in Spanish.
“I need to change a booking I already paid for.” Listen for a clean handoff with a summary.
GuestHi, we'd like a room for two nights next weekend. It's our anniversary.
MayaCongratulations! The Fireplace Suite has a king bed, a gas fireplace and its own sitting room. For Friday and Saturday it's $259 a night before tax. Shall I text you a link to book it?
GuestYes please. And could there be flowers in the room?
MayaI've sent the link. You'll pay the deposit on the inn's secure booking page, and the room is confirmed when you do. I've passed the flowers request to the team, and they'll confirm it by text tomorrow morning.
Summary to Cedar Cove Inn · 9:43 pm · Fireplace Suite, Fri–Sat, 2 guests · Booking link sent · Request: flowers (anniversary)Phase 0 sends the property's own booking-page link. From Phase 2, the booking is held in MyPMS and the link goes straight to payment. Rates are for the fictional inn. Asking for a person on the demo line reaches the StartupCrafters team, not BookingCenter staff.
Fewer lost calls, more direct bookings, and an owner who isn't tied to the phone.
After hours, at check-in rush, or when the owner is out. No voicemail, no "please call back".
From the property's own facts, rates and policies. When it doesn't know, it says so and takes a message.
It sends the property's own booking link. The guest books and pays with the property, not on a booking site.
In "answer every call" mode, staff stop fielding the same five questions. We show this as hours, not as dollars saved.
A person gets the call, or a summary with the guest's name, dates and request. Nobody repeats themselves.
English and Spanish today.
Pick an example, then change any value. The defaults are cautious on purpose.
Calls nobody can pick up today: , from the front desk hours set in “A day at the front desk” above.
Estimate for illustration, from the values entered. Call volumes and the recovery rate are assumptions, not measured results; the pilot measures both. Staff time is shown as time, not as cash saved. Not a quote.
In "answer every call" mode, a property's minutes come from all of its calls. In "answer when we can't" mode they are much lower. Calls follow guests. Minutes a month = stays × calls per stay × minutes per call, checked against hotel call benchmarks. Pick a property and see its calls, its minutes month by month, and what its room band would cost over a year.
Season shape follows hotel call volumes: highest in July, lowest in February (Revinate 2026). Bars above the line are extra minutes at $0.25. Every call answered, the highest case.
Choose a row to estimate that type. Dot: typical minutes per room. Line: low to high assumptions. Ring: the property you set above.
It works from day one without engineering. Each step after that is your call, at your pace, using the APIs BookingCenter already publishes.
| Phase | What the phone line does | What BookingCenter provides |
|---|---|---|
| 0. Standalone pilot | Answers from each property's facts and published rates. Quotes "from" rates and says the final price is on the booking page. Texts the property's own BookingCenter booking link. Sends call summaries to the property. | Five pilot properties and their OK. |
| 1. Live availability and rates | Checks real availability and today's rate before it answers, so it never offers a sold-out room. Read only: nothing is written to MyPMS. | Signed API NDA, test credentials for the pilot properties, and one technical contact. |
| 2. Bookings in MyPMS | Saves the booking in MyPMS under the property's own rules, and texts the guest a secure link to pay the deposit on the property's booking page. Card numbers are never spoken or heard. | Write access for the same properties, after you approve Phase 1. |
| 3. One brain (optional) | Phone and chat share one property knowledge source and one handoff thread, so the property sees one conversation. | A conversation with your AI Agent team, if you want it. |
Timings are set with your team after the first call. Phases 1 and 2 start only with BookingCenter's written go-ahead, and access can be turned off at any time.
These are suggested retail prices for the phone line, by room band. BookingCenter sells it under its own name and decides the final price. What BookingCenter earns is agreed in conversation, once we know which model fits best.
$69/ month
200 phone minutes
$129/ month
500 phone minutes
$229/ month
1,000 phone minutes
$2.25/ room / month
10 phone minutes per room
Suggested, for discussion. Extra minutes $0.25 each. Setup $99 suggested, waived for AI Agent customers, since we reuse their property facts. Every plan includes English and Spanish, both answer modes, transfer to staff, after-hours alerts, call summaries, AI disclosure on every call and a monthly call report. Minutes count only while the voice line is on the call.
Two ways to offer it. We recommend the first. In both, BookingCenter owns the customer, and BookingCenter's part of every subscription grows with the role it takes on.
A BookingCenter product, sold and billed by BookingCenter next to the AI Agent. Guests and owners see only your brand. We build, host, monitor and give second-line support.
BookingCenter lists the phone line as a partner add-on on its own invoice, like other integrations. We handle onboarding and support, only for properties you send us.
handshakeWe will never contact, market to or bill a BookingCenter property without BookingCenter's written OK. That applies under either model.
Telling your properties about the phone line should take almost no time from your team. We prepare everything; you send it as BookingCenter.
A short note introducing the phone line to your properties.
A PDF your team can send or attach.
A two-minute recording of a real call.
For your support team, so they can answer with confidence.
Ready to paste into your channels.
A 30-minute session on how to explain and sell it.
Routes property requests to you, not to us.
A phone line a property relies on every day is a subscription it keeps, and one more reason to stay with BookingCenter. Start from a scenario, then change the numbers to see the total that properties would pay.
Every value here is an example. Prices are the suggested retail prices above.
The total that properties would pay at suggested retail, once that many properties are live. BookingCenter's part depends on the model and is agreed together. It excludes setup, extra minutes, ramp-up time and cancellations. Illustration only, not a forecast or an offer of terms.
A property that relies on its phone line has one more reason to stay.
You set retail. We never bill your customers.
Phase 0 needs nothing from engineering. Later phases use the APIs you already publish.
Monthly income from customers BookingCenter already serves.
The short version of the agreement. These are proposals; the exact figures and wording are set in the contract with your counsel.
| Uptime | A monthly availability target, with service credits if we miss it. If the voice line is unavailable, calls fall back to ringing the property's own line. |
| Support response | Agreed response times for a line that is down, for a wrong or harmful answer, and for everything else, with updates to your named contact. |
| Accuracy | Every call is transcribed and summarized. We review a sample of calls for each property every week. Owners and your team can flag a wrong answer, and we fix the property's facts quickly. Monthly accuracy report to BookingCenter. |
| Liability | A mutual liability cap, set in the agreement. |
| Recording and consent | Every call opens by saying it's the property's AI assistant and that the call may be recorded. Recording can be switched off per property, keeping transcripts only. The disclosure is designed for states that require every party's consent, such as California. |
| Payments | No card numbers are ever taken by voice. Payment happens only on the property's secure booking page. |
| Data | BookingCenter and its properties own all call data, recordings, transcripts and guest details. A data processing agreement lists every subprocessor and where data is hosted. Our proposal: your data is not used to train AI models. Data is returned or deleted within 30 days of exit. |
| Term and exit | Either side can leave on 30 days' notice, with no penalty. On exit, we return the data and help move each property's phone number. |
| Exclusivity | None required. BookingCenter is free to offer other voice products. |
| Non-solicitation | We don't sell to BookingCenter properties outside this agreement. |
Five properties you choose. Real calls. Clear numbers. You decide at day 30, and you can stop at any time before then.
Included at no cost to BookingCenter or the properties: setup, phone numbers, minutes and support for five properties for 30 days. We suggest a mix: two B&Bs or inns, one motel, one small hotel, and one property that already uses the AI Agent.
| Metric | How we measure it | Proposed target |
|---|---|---|
| Answer rate | Calls routed to the line and picked up within 2 rings | 98% or more |
| Correct answers | Weekly review of sampled calls against property facts, checked by the owner | 95% or more, with no wrong rate or policy given as confirmed |
| Handoff quality | Escalations delivered with a usable summary within 2 minutes, rated by staff | All delivered, average rating 4 of 5 or more |
| Guest satisfaction | One question at the end of the call: "Did I help today?" | 80% yes or more |
| Recovered bookings | Booking links sent and bookings made from calls that would have been missed | Reported as counted, no target |
| Owner verdict | "Would you keep it at the suggested price?" | 3 of 5 say yes |
Targets are proposals, agreed before we start. BookingCenter can end the pilot at any time, for any reason. Pilot data belongs to BookingCenter and the properties.
Your properties' reputations, and yours, come first.
It answers from the property's own information, and says so when it doesn't know.
It introduces itself as the property's AI assistant and never pretends to be a person.
It sends a secure booking link instead.
It tells callers to dial 911 and alerts the on-call contact right away.
Owners can change answers, hours and handoff rules at any time.
Owned by BookingCenter and its properties, in writing.
BookingCenter has spent decades alongside independent properties. Your answers would shape the offer more than anything written here.
As a BookingCenter phone line beside it, as a channel inside the AI Agent offer, or something else?
Which five properties would give the fairest test, including at least one AI Agent customer?
Is $69 right for a 6-room B&B, or should the entry plan be after-hours only?
What do your owners tell you about their phones?
Before granting read-only API access for Phase 1.
Late arrivals, accessibility, pets, "is it quiet?" Tell us the real list.
StartupCrafters builds AI products from Irvine, California, with engineering in Hyderabad, India, together with our engineering partner, RB DesignTech. We built every demo on this page.
startupcrafters.com · rbdesigntech.com
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